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Why is my Kid Trax ride-on not working after a full charge, 1st time use (brand new out of box)?

Make sure the charger is disconnected from the battery, the battery is re-connected to the opposite connector under the seat/hood and the ride-on is turned 'ON'. Some of our models have a '|' for 'ON' and 'O' for 'OFF'.

Comments

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    maria shate

    Have the car since April 28.2015 and it stop working I check the battery wires and they are fine .

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    Jawad

    I'm dealing with same issue .... bought 2 days ago May 1st ... charge 20hrs but no luck .... power adapter (wall charger) stays cold and GREEN light was on all the time (not sure it was charging or not) even i touch the battery and its cold too ... looks like its not getting charged

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    Scott Z

    Hello,

    Please call 877-741-6154 Mon-Fri 8am - 5pm CST. We can usually troubleshoot over the phone, but we do ask you to please be with the unit to help diagnose any possible issue.

    Be sure to have the Serial Number ready, which is located on the cover of the owner's manual and under the seat on a silver or yellow sticker (remove seats).

    Best Regards,
    Scott | Customer Service Representative

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    Erica1009

    I've had this same problem TWICE with our 12V ride on. We purchased on 4/03/15 and it only worked 1 day after we assembled. The Customer Service mailed us a new battery and charger on 4/14, and the same thing happened: only worked the first initial time. They then sent us a new battery port, which did not solve the problem either. I am currently waiting on a response from the Customer Service department on how to return the item. My daughter loved the car, but I definitely don't want to keep having issues for how much money we paid for this. Hope to get this resolved soon!

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    Scott Z

    Hello Erica,

    I am sorry to hear you are still having an issue with one of our Kid Trax ride-on toys after we have sent you parts. To help you further we do need a little more information.

    Please call 877-741-6154 Mon-Fri 8am - 5pm CST so we can further assist you.

    Best Regards,
    Scott | Customer Service Representative

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    Jeb Glascock

    I just bought a new Kid Trax KTX ATV, sereal #KT1175-14-000562. After putting it together and charging the Battery for 10 hours, I have no power. Does this model have an on & off switch & if so, where is it located?

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    Richard Metcalfe

    Same issue here. It worked for the first day then will not charge properly. After the second full charge the battery lasted 5 minutes. Tried calling customer service number, sometimes the number was busy, and when I did get through, selecting option one resulted in ringing then silence each time. Very frustrating and a very disappointed son as he can't ride his Christmas present.

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    Brandon Reinsalu

    Kid traxx ride on jeep. Easy to put together but it won't stay together. No lock washers or lock nuts, the thing rattles apart.

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    Monsignork

    I just bought the Volkswagen ride on toy for my grand daughter's birthday and I have had the same experience as some of the others. Charged 24 hours, no power. Checked the battery with a voltage meter and it has a full charge. I will never purchase another Kid Trax product. Just (expensive) junk!

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